Mystery Shopper

Viewing, Sharing, & Downloading Reports

How to View A Mystery shopper Report

  1. Log in to My.Pinnacle at https://my.pinnacleqi.com/login.

  2. Click on the Files tab at the top of the page.

  3. There are two ways you can view a report:

    1. Click on the name of the report. The Discussion page will open. Click the “View Report” button near the top right of the screen.

    2. Press the down arrow on the far right of the row that shows the report you want to open. Select “View Report.”


How to Share A Report

Note: You can only share reports with those who have already been granted access to view the report. (You can see who has been granted access to a report by viewing the Delivery Details on the Discussion page.) If you feel the report should be shared with someone in your organization who is not listed in the Delivery Details, contact your Mystery Shopper administrator. To share a report with an individual outside of your organization, download the report.

  1. On the My Reports page, click on the down arrow on the far right of the report row.

  2. Select “Share Link.” A window will open that shows the URL for the report that you can copy and paste.

  3. Click on the name of the report. The Discussion page will open. Click on the down arrow next to the View Report button. Select the “Share Report” button. Copy the URL.


How to Download A Report

  1. Open the report you want to download.

  2. Right click on the report.

  3. Select Print.

  4. In the printing destination, choose Save as PDF.

  5. Save the PDF to your computer.