Customer Satisfaction

 Five Drivers of Success

We talked to more than 100 providers who were best in class in the Key Drivers (Dignity & Respect, Response to Problems, Nursing Car, Individual Needs, and Communication). We asked them what they do to score above the national average in the five key drivers. The following is what they said.

  1. Dignity & Respect

  2. Response to Problems

  3. Nursing Care

  4. Individual Needs

  5. Communication

Learn more about how we determined the five drivers using the Rasch regression model.

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